Category: using eresources

Techniques for Effective Researching with IEEE Xplore Training 14 March 2019


University of Greenwich staff and students are invited to come to our training session in Stockwell Street Library on Thursday 14th March at 10.00 am to find out how to make the best use of IEEE Xplore. 

Get an overview of best practices for maximizing features of the platform, covering advanced search techniques, setting up alerts, downloading equations, finding patent citations, and much more. Sign up at Eventbrite.




Importing Clips and Playlists in BoB

This video shows users of BoB from last academic year how to import your clips and playlists in BoB. To find out more about BoB see our LibGuides page: http://libguides.gre.ac.uk/BOB. You can access BoB on and off campus within the UK via the My learning / Learning support pages in the portal. Use it to enhance your studies and enjoy downtime.


Turnitin guidance


If you experience any issues such as the system not responding, or difficulty uploading to Turnitin, specifically if the submission screen just “hangs” and doesn’t appear to upload your submission, follow these steps:

1. Upload the file and wait. Leave the file to upload until either successful or the browser reports a Timeout error (408).

2. If a Timeout error occurs, keep trying to upload but also take a screenshot showing the Timeout message, the date and time and the Turnitin URL in the address bar.

3. Report the problem to your Course Leader.

4. Staff should contact Helpdesk (helpdesk@gre.ac.uk) and provide the screenshot, course code, banner number and Turnitin URL.

Turnitin state that there is no technical issue their end, so it is an issue that is caused by increased traffic on the Turnitin servers.