“Many people assume that AI adoption in higher education is mainly about technology, choosing the right tools or systems. But what often surprises people is how much the human element matters. My research shows that leadership style, trust, and the relationship between leaders and followers can make or break successful AI implementation. It’s not just about having innovative technology; it’s about whether people feel empowered, supported, and confident enough to engage with it. In many ways, the success of AI in universities depends far more on people than on the machines themselves.”
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