Category: Systems Dynamics

Sneak Peek: Understanding the Psychology Behind Product Returns

On By In Artificial Intelligence, Brand Loyalty, Machine Learning, Product Returns, Research Spotlight, Systems Dynamics

You’ve just received a parcel. It’s the jacket you ordered last week. The colour’s slightly off, the fit isn’t quite right, and the material feels cheaper than expected. You hesitate. Should you return it? You scroll through reviews, wondering if others felt the same. You sigh, toss it in the back of your wardrobe, and move on.

This everyday moment—silent dissatisfaction—is at the heart of Dr Duong’s current research. His work dives deep into the psychology of online product returns, revealing that not all returns are created equal, and not all dissatisfaction is voiced.This everyday moment—silent dissatisfaction—is at the heart of Dr Duong’s current research. His work dives deep into the psychology of online product returns, revealing that not all returns are created equal, and not all dissatisfaction is voiced.

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Image of seaweed coffee cup lid

Leading the Change: How Corporate Leadership Drives Eco-Innovation

On By In Eco-Innovation, Environmental, Green, Innovation, Machine Learning, Research Spotlight, Sustainable Development, Systems Dynamics, Systems Thinking

Imagine a startup that creates edible packaging made from seaweed. You buy a takeaway coffee, and instead of a plastic lid, it’s sealed with a biodegradable, tasteless seaweed film (Product innovation). You can toss it in the compost—or eat it.

Now scale that up: this packaging replaces millions of plastic wrappers in supermarkets. It dissolves in water, leaves no microplastics, and is made from a fast-growing, carbon-sequestering marine plant (Process innovation). The company partners with coastal communities to harvest seaweed sustainably, creating jobs and restoring marine ecosystems (Social impact).

This is eco-innovation in action.

It’s not just clever—it’s transformative.

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