PCs : No Logon Servers Available – Cannot log on OR no internet when returning to sleeping machine.<\/strong><\/h3>
<\/li>\n<\/ul>\n\n\n\nSolution: RESTART THE MACHINE<\/strong><\/p>\n\n\n\nThere is a network glitch in Stockwell Street and the Maritime Campus where network cards sometimes do not wake up from power save. The only way a student can fix this is a restart<\/em><\/p>\n\n\n\n[hr]<\/em><\/p>\n\n\n\n\nPlot queue (or queues) not showing in the drop down list<\/strong><\/h3>
<\/li>\n<\/ul>\n\n\n\nSolution: Add the plot queue(s) manually using the following steps<\/strong><\/p>\n\n\n\nClick the Windows Start Button in the bottom left hand corner:<\/p>\n\n\n\n![\"start-button\"](\"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-content\/uploads\/sites\/20\/2016\/10\/start-button.png\")
<\/a><\/figure>\n\n\n\n<\/p>\n\n\n\n
start-button<\/p>\n\n\n\n
in the Search box type<\/p>\n\n\n\n
\\\\GM-PS-N<\/p>\n\n\n\n
This will bring up a big list of plotters and printers.
\nIn the top right hand search box type<\/p>\n\n\n\n
DST<\/p>\n\n\n\n
This filters the list just to the printers and plotters in our print area.<\/p>\n\n\n\n![\"plotter-list\"](\"https:\/\/blogs.gre.ac.uk\/fachsupport\/wp-content\/uploads\/sites\/20\/2016\/10\/plotter-list-300x177.png\")
<\/a><\/figure>\n\n\n\n<\/p>\n\n\n\n
plotter-list<\/p>\n\n\n\n
Identify the plotter you want from the list and double click to install it. It is then available to print to from any application.<\/p>\n\n\n\n
STANDARD-PLOT-DST-CW700-Q1 :: A2\/A1\/A0 Standard Paper
\nPREMIUM-PLOT-DST-CW700-Q3 :: A2\/A1\/A0 240GSM MATT paper
\nPTYPE4-PLOT-DST-CW700-Q4 :: A2\/A1\/A0 Tracing Paper
\nPTYPE5-PLOT-DST-CW700-Q5 :: A2\/A1\/A0 Textured Paper
\nPTYPE6-PLOT-DST-CW700-Q6 :: A2\/A1\/A0 Satin Semi-gloss Paper
\nPLOT-DST-T1300 :: Sheet Feed Plotter<\/p>\n\n\n
[hr]<\/p>\n\n\n\n
\nPDF Documents print blank pages on the MFD printer<\/strong><\/h3>
<\/li>\n<\/ul>\n\n\n\nSolution: Flatten the PDF by clicking the ADVANCED tab and ticking the Print as Image option<\/b><\/p>\n\n\n\n![\"print-as-image\"](\"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-content\/uploads\/sites\/20\/2015\/10\/print-as-image.jpg\")
<\/a><\/figure>\n\n\n\n<\/p>\n\n\n\n
Often PDF files with lots of layers created with Adobe Photoshop will not be understood properly by the MFD printer. Print as Image will flatten the whole file down so it is simpler to process – it does not affect the quality of the print.<\/em><\/p>\n\n\n[hr]<\/p>\n\n\n\n
\niMac Keychain Access nags on logon<\/strong><\/h3>
<\/li>\n<\/ul>\n\n\n\nSolution: Click UPDATE KEYCHAIN (the MIDDLE) option when it asks what to do <\/b><\/p>\n\n\n\n![\"filevaultpwrecover4\"](\"https:\/\/blogs.gre.ac.uk\/fachsupport\/wp-content\/uploads\/sites\/20\/2016\/11\/filevaultpwrecover4-300x123.png\")
<\/figure>\n\n\n\n<\/p>\n\n\n\n
If you have changed your Uni password this may conflict with the iMac’s password management system when you have previously logged into a machine with your old password.<\/em><\/p>\n\n\n\n[hr]<\/em><\/p>\n\n\n\n <\/em><\/p>\n\n\n\n\nLarge Screen wheelable Screens not showing anything<\/h3>
<\/li>\n<\/ul>\n\n\n\n
Solution: <\/strong><\/p>\n\n\n\nCHECK screen is on – press upwards the joystick under the screen in the middle.<\/strong><\/p>\n\n\n\nCHECK input is set to HDMI1- use the joystick to select HDMI1<\/p>\n\n\n\n
CHECK the PC is powered on – the small square PC is mounted to the back; if it is on the power button will be glowing.<\/p>\n\n\n\n
If all else fails restart the PC by Pressing and holding down the power button to force a restart.<\/b><\/p>\n\n\n\n
[hr]<\/b><\/p>\n\n\n\n
<\/em><\/p>\n\n\n\n\nConnect to the Larger Scanner \/ Shared Area (S: drive) from a Mac<\/h3>
Solution:\u00a0<\/span>Once logged on to a Mac you can\u00a0manually connect to the shared area<\/span><\/h3>
<\/li>\n<\/ul>\n\n\n\nThe large scanner will save scans to the SCANS folder on the S drive. This appears automatically on a PC. If you are on a Mac you can manually connect by selecting <\/span><\/p>\n\n\n\n“GO<\/strong>” in the top menu, then choosing <\/span><\/p>\n\n\n\n“CONNECT TO SERVER<\/strong>“<\/span><\/p>\n\n\n\n(or press CMD-K)<\/span><\/p>\n\n\n\nthis opens a dialogue window – in server address type “gm-stu-shr1”<\/span><\/p>\n\n\n\n![\"connect-to-server\"](\"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-content\/uploads\/sites\/20\/2016\/11\/connect-to-server.png\")
<\/figure>\n\n\n\n<\/span><\/p>\n\n\n\nThe S drive will now open – the scans will be in the folder “SCANS”<\/span><\/p>\n\n\n\n[hr]<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"Here are some tips \/ solutions \/ workarounds \/ that will be very useful for studio users. Solution: RESTART THE MACHINE There is a network glitch in Stockwell Street and the Maritime Campus where network cards sometimes do not wake up from power save. The only way a student can fix… Continue reading<\/a><\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2,6,1],"tags":[],"class_list":["post-1039","post","type-post","status-publish","format-standard","hentry","category-news","category-studio-computer-techniques","category-uncategorised"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/posts\/1039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/comments?post=1039"}],"version-history":[{"count":5,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/posts\/1039\/revisions"}],"predecessor-version":[{"id":3629,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/posts\/1039\/revisions\/3629"}],"wp:attachment":[{"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/media?parent=1039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/categories?post=1039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/tags?post=1039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
There is a network glitch in Stockwell Street and the Maritime Campus where network cards sometimes do not wake up from power save. The only way a student can fix this is a restart<\/em><\/p>\n\n\n\n [hr]<\/em><\/p>\n\n\n\n Solution: Add the plot queue(s) manually using the following steps<\/strong><\/p>\n\n\n\n Click the Windows Start Button in the bottom left hand corner:<\/p>\n\n\n\n <\/p>\n\n\n\n start-button<\/p>\n\n\n\n in the Search box type<\/p>\n\n\n\n \\\\GM-PS-N<\/p>\n\n\n\n This will bring up a big list of plotters and printers. DST<\/p>\n\n\n\n This filters the list just to the printers and plotters in our print area.<\/p>\n\n\n\n <\/p>\n\n\n\n plotter-list<\/p>\n\n\n\n Identify the plotter you want from the list and double click to install it. It is then available to print to from any application.<\/p>\n\n\n\n STANDARD-PLOT-DST-CW700-Q1 :: A2\/A1\/A0 Standard Paper [hr]<\/p>\n\n\n\n Solution: Flatten the PDF by clicking the ADVANCED tab and ticking the Print as Image option<\/b><\/p>\n\n\n\n <\/p>\n\n\n\n Often PDF files with lots of layers created with Adobe Photoshop will not be understood properly by the MFD printer. Print as Image will flatten the whole file down so it is simpler to process – it does not affect the quality of the print.<\/em><\/p>\n\n\n [hr]<\/p>\n\n\n\n Solution: Click UPDATE KEYCHAIN (the MIDDLE) option when it asks what to do <\/b><\/p>\n\n\n\n <\/p>\n\n\n\n If you have changed your Uni password this may conflict with the iMac’s password management system when you have previously logged into a machine with your old password.<\/em><\/p>\n\n\n\n [hr]<\/em><\/p>\n\n\n\n <\/em><\/p>\n\n\n\n Solution: <\/strong><\/p>\n\n\n\n CHECK screen is on – press upwards the joystick under the screen in the middle.<\/strong><\/p>\n\n\n\n CHECK input is set to HDMI1- use the joystick to select HDMI1<\/p>\n\n\n\n CHECK the PC is powered on – the small square PC is mounted to the back; if it is on the power button will be glowing.<\/p>\n\n\n\n If all else fails restart the PC by Pressing and holding down the power button to force a restart.<\/b><\/p>\n\n\n\n [hr]<\/b><\/p>\n\n\n\n <\/em><\/p>\n\n\n\n The large scanner will save scans to the SCANS folder on the S drive. This appears automatically on a PC. If you are on a Mac you can manually connect by selecting <\/span><\/p>\n\n\n\n “GO<\/strong>” in the top menu, then choosing <\/span><\/p>\n\n\n\n “CONNECT TO SERVER<\/strong>“<\/span><\/p>\n\n\n\n (or press CMD-K)<\/span><\/p>\n\n\n\n this opens a dialogue window – in server address type “gm-stu-shr1”<\/span><\/p>\n\n\n\n <\/span><\/p>\n\n\n\n The S drive will now open – the scans will be in the folder “SCANS”<\/span><\/p>\n\n\n\n [hr]<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" Here are some tips \/ solutions \/ workarounds \/ that will be very useful for studio users. Solution: RESTART THE MACHINE There is a network glitch in Stockwell Street and the Maritime Campus where network cards sometimes do not wake up from power save. The only way a student can fix… Continue reading<\/a><\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2,6,1],"tags":[],"class_list":["post-1039","post","type-post","status-publish","format-standard","hentry","category-news","category-studio-computer-techniques","category-uncategorised"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/posts\/1039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/comments?post=1039"}],"version-history":[{"count":5,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/posts\/1039\/revisions"}],"predecessor-version":[{"id":3629,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/posts\/1039\/revisions\/3629"}],"wp:attachment":[{"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/media?parent=1039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/categories?post=1039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.gre.ac.uk\/designsupport\/wp-json\/wp\/v2\/tags?post=1039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
Plot queue (or queues) not showing in the drop down list<\/strong><\/h3>
<\/li>\n<\/ul>\n\n\n\n<\/a><\/figure>\n\n\n\n
\nIn the top right hand search box type<\/p>\n\n\n\n<\/a><\/figure>\n\n\n\n
\nPREMIUM-PLOT-DST-CW700-Q3 :: A2\/A1\/A0 240GSM MATT paper
\nPTYPE4-PLOT-DST-CW700-Q4 :: A2\/A1\/A0 Tracing Paper
\nPTYPE5-PLOT-DST-CW700-Q5 :: A2\/A1\/A0 Textured Paper
\nPTYPE6-PLOT-DST-CW700-Q6 :: A2\/A1\/A0 Satin Semi-gloss Paper
\nPLOT-DST-T1300 :: Sheet Feed Plotter<\/p>\n\n\n\n
PDF Documents print blank pages on the MFD printer<\/strong><\/h3>
<\/li>\n<\/ul>\n\n\n\n<\/a><\/figure>\n\n\n\n\n
iMac Keychain Access nags on logon<\/strong><\/h3>
<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n\n
Large Screen wheelable Screens not showing anything<\/h3>
<\/li>\n<\/ul>\n\n\n\n\n
Connect to the Larger Scanner \/ Shared Area (S: drive) from a Mac<\/h3>
Solution:\u00a0<\/span>Once logged on to a Mac you can\u00a0manually connect to the shared area<\/span><\/h3>
<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n