Tag Archives: affective economics

Business Models, Creative Business, Markets and Communities, Past Events

How can creative businesses be both ethical and profitable?

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The relationship between cultural value and economic value lies at the heart of the creative industries and is crucial to the lives and work of every artist and creative practitioner. The value that creative businesses aim to create is not only financial, but also cultural and social and they are often motivated by strong ethics. This has a significant effect on how they function as businesses.

It is however a complex and varied relationship, much contested and, perhaps, often misunderstood. David Throsby attempted a thorough examination of this relationship in Economics and Culture.[1] It is also central to more recent research carried out by NESTA[2]  and the AHRC [3] .  Such enquiries and analyses have begun to develop a more expansive and richer language and set of concepts for thinking and talking about the connection between cultural and economic value. Our discussion panel ‘How Can Creative Businesses be both Ethical and Profitable?’ (University of Greenwich, 3/5/17) sought to contribute to this ongoing discussion, with a particular focus on social value, understanding the latter to constitute an important form of cultural value.

The three contributors to the panel each occupy a particular position with regard to cultural and economic value:

Sheeza Ahmed Shah is the co-founder of The Up Effect, a crowd funding platform for social enterprises. Before they accept a business onto their platform, The Up Effect staff scrutinize its business and social impact plans to determine whether they are mutually supportive and add up to a coherent package. They are looking for businesses with a clear social purpose, which also have a viable and scaleable revenue model. Sheeza is clear that social impact is only achievable and sustainable to the extent that a company can make money and grow.

Seva Phillips manages NESTA’s Arts Impact Fund, which supports cultural organisations in developing their social aims and making sure that the cultural value that they create has social impact. Seva stressed that, to be successful in this endeavour, organisations need to be clear about motivation – why they want to achieve a social impact in the first place, outcomes – what exactly the change is that they want to achieve, and accountability – how they will evaluate whether they have achieved these outcomes.

Florence Magee is Head of Artist Development at SPACE and Programme Manager of the London Creative Network. Her role is to help individual content creators, such as artists, photographers and crafts people, to strengthen the sustainability and increase the capacity of their businesses. The majority of people she works with do not currently make a living from their creative practice alone, but sustain it financially through income from other work. Sustainability and growth in this context mean helping people to maintain their arts practice and to develop its profile, but not necessarily to derive their main income from it.

Our panel thus represented a broad spectrum with regard to the aims, objectives and context of cultural production with a social purpose and it became clear that certain aspects of business and creative production mean different things in different contexts. While Sheeza’s platform helps companies to grow in terms of scaleability and expanding their size and customer reach, for the individual cultural content makers that Florence works with, growth does not so much mean expanding the size of the company (many of her clients are sole traders) as increasing the cultural value of their work – in terms of their profile, the venues in which they exhibit, the publications in which they publish and so on. This increase in cultural value, she points out, is what will increase financial value. Furthermore, while the companies who crowd fund on The Up Effect explicitly define themselves as social enterprises, most of the practitioners who Florence works with would not categorise their practice as having a social purpose, despite the fact that ethics and politics may deeply motivate their work and how they approach it. Their values may be embodied and expressed in their work but they would not generally produce a specific plan for the social impact of their work. Social value is likely to be implicit rather than explicit.

At the same time, Seva pointed out, ethics is becoming something that consumers and audiences want to buy into. Ecological sustainability, fair trade and employment practices and social activism have the potential to translate into financial value and to be advantageous to a company in the marketplace. Large corporations are as aware of this as are social purpose startups. This is why Bank of America Merrill Lynch are investors in NESTA’s Social Impact Fund.

Both Seva and Sheeza stressed that social enterprise is in fact becoming a crowded market and it is vital that part of the social impact that a social purpose company achieves is to tell its story effectively and to make this story a central part of its brand. At the same time, this story needs to genuinely reflect the core mission of the company, not be simply a marketing strategy. This is not easy to get right and is something that large corporations often get wrong in social media campaigns, as Colette Henry recounted in a previous Creative Conversation. There are, in general, some obvious pitfalls inherent in the monetization of social value and care must be taken to get the balance right.

Another issue that arose in discussion was the lack of equitable reward structures to encourage the development, sharing and exploitation of original and innovative ideas. Creativity and innovation are buzzwords in contemporary culture, not only in the creative arts, but in government and across all business sectors. However, it is often the case that, while artists and other innovators generate cultural and social value through new ideas and practices, the financial value is realized by other agencies, which have the resources to scale up and monetise these ideas. Sometimes this may be the result of a fruitful and equitable partnership, but, as ideas are not in themselves protectable intellectual property, this is often not the case.

Some Conclusions and Further Questions

As expected, the wide ranging discussion threw up more questions than it answered. Social impact has clearly become a central focus for discussions about the relationship between cultural and economic value. At its most basic level, this is because evidence of social impact has become something that customers will pay for, making it an easily identifiable and measurable signifier of the correlation between economic and cultural value. This is largely a positive development. Adam Arvidsson has written about the way that businesses may become more and more dependent on ‘productive consumer publics’ for their value in the marketplace, giving such publics the power to ‘set the values that are attributed to consumer brands.’ [4]

However, if ‘economic impact, often defined more narrowly than conventionally understood by economists, has become the principal way for proponents of arts and culture to argue its economic importance,’ [5] so too the application of too narrow a definition of social impact and/or an overemphasis on its monetisation or cost effectiveness (an important consideration with regard to the introduction of the Public Services Social Value Act) would be unhelpful. This would have the effect of straitjacketing, rather than developing and encouraging creative and social practice.

At the same time, the prevalence of discussion around community interest, social purpose and social impact could and should encourage creative practitioners and businesses to think more about how relevant this might be to what they do. Many creative practitioners and companies may not immediately think of themselves in these terms, but, on reflection, might find that they do operate according to strong ethics and are creating social value or have the potential to do so. Building this more explicitly into their strategy could help their business and the local and wider communities of which they are part.

Questions that seem particularly pertinent to explore further, with regard to how creative enterprises might practically develop their cultural, social and financial value, include:

    • Cultural content producers tend to channel creativity and develop original ideas at the level of content, while pursuing traditional business models for their sector, e.g seeking public funding, focusing on increasing the cultural value of their work through existing institutional frameworks. Should they perhaps also be focusing on developing original and creative approaches to their business model itself? If so, what might these be?
    • What more equitable reward structures might be developed to encourage the development, sharing and exploitation of original and innovative ideas? How might artists and other creative practitioners develop forms of expression for early stage ideas and creative practices that give them a status as cultural assets with a definable and tradable value?
    • Crowd funding is an example of how digital technologies can be used to catalyze and motivate users to come together to form a customer base that is simultaneously a community. What other ways might there be to achieve a scalable convergence of market place and community ? For example, a multitude of online hosting platforms exist – for websites, video, audio, designs, online stores etc. – to facilitate marketing and distribution of creative work. To what extent are these helping creatives to create viable businesses? Where are the opportunities for increasing cultural and social impact and profit? How might such approaches perhaps address the two questions above?

[1] Throsby, D, Economics and Culture, C.U.P 2001

[2] Bakhshi, H, Measuring Cultural Value, NESTA 2012

[3] Crossick, G & Kaszynska, P, Understanding The Value of Arts and Culture, AHRC 2016

[4] Arvidsson, A, ephemera: theory & politics in organization, Volume 13(2): 367-391, 2013

[5] Crossick, G & Kaszynska, P, Understanding The Value of Arts and Culture, AHRC 2016

 

creativity, Markets and Communities, The New Space of Publishing, Uncategorised

The hyper-connected audience

It feels as though Henry Jenkins observations on the potential for participatory, collaborative and convergent media has never been truer. The entertainment properties I find interesting have a life beyond any narrowly defined medium, in fact reaching out into the other media to develop a story gives the work nuance and richness and, of course, further emotional investment from me.

‘In the world of media convergence, every important story gets told, every brand gets sold, and every consumer gets courted across multiple media platforms’

Anyone wishing to create or publish anything now has an eye to other media as an outlet. Naturally, as Jenkins suggests, this has led to not just telling stories through a transmedia experience, but to marketing these brands as worlds to be explored. The Blair Witch Project did this, famously, extremely effectively.

The mainstream media industries were always aware that new audiences could be developed by reaching out to them in a comic book for example after a film success.  The decision to develop and fund entirely new  content in order to grow an audience and keep them engaged is relatively recent marketing decision; showing that consumer behaviour analysis and an attempt to understand the deeper motivations behind consumer decision making is being taken more seriously. Jenkins terms this ‘affective economics’.

Ubisoft , no small industry player, released Watch_Dogs, an open world action game, in 2013. The protaganist that we were to identify with was Aiden Pearce, a vigilante who spent his time hacking into the city’s Central Operating System (CTOS). To market this game BETC Paris created Watch Dogs WeareData experiential website revealing a 3D interactive map in which we could explore the cities of London, Paris and Berlin the website through the visualisation of publicly available data, reading people’s live tweets, watching the metro go from station to station, looking through instagram posts. A person could lose themselves for hours in this ground-breaking piece of content that was arguably more interesting than the game it was marketing. And you could join in, adding your own data to this live stream.

More recently Faber & Faber published Capital, by John Lanchester, a story of post-crash London. To market this book Storythings created Pepys Road which  tells the story of the ten years leading up to the world described by Lanchester. Over the course of ten days, they send emails asking questions about your attitudes to various public policies and send you ten new mini-stories written by John Lanchester. These stories reveal a period of public sector cuts and economic upheaval in which we become a part. James Bridle‘s data illustrations position your data within the rest of the accessible live data. Storythings have created ways to tell mini-stories about the decisions both you and the rest of their audience make.

Both marketing activities make use of our own digital shadow, created by our hyper-connected lives, to situate us within these created worlds, these branded worlds. This however doesn’t feel intrusive rather it feels intuitive, captivating and above all interesting. For me the most interesting thing about big data is when it contextualizes our small data, our personal data. We relate to stories and brands when they feel like they have a place in our lives. More and more we are asked to imagine ourselves in these branded worlds, it is a forward-thinking marketing approach, but how much easier is it to do so when we see how we are connected to these worlds and others in them? And how interesting it is when our data is seen through a different lens, one in which we are adventurers, or spies or hackers, or inhabitants of Capital. Media convergence and accessible data streams allow us to inhabit these other worlds easily and convincingly.

We are ourselves and not at the same moment. perfect.