When: 23 March 2017
@ 19.30-20.30
Where: University of Greenwich, Stockwell Street Lecture Theatre 11_0004 (Green)

Design inclusivity that changes lives
 
Every day billions of unique customer experiences happen. Businesses are becoming obsessed with dashboards and cold data to determine how they interact with people. They each have an individual purpose for engaging and design based on good data can create inclusive experiences.
Exonera and Codica place user centred design at the core of every brand development project. In this lecture we’ll show how design inclusivity enables design at scale. It requires rules and overarching principles to guide every step of the product design process. And it doesn’t get bigger than designing how government services interact with the public. At that level, it’s all about execution and delivery. Data-driven design at scale poses some major risks that inclusivity can help mitigate.

Speaker Bios
Julie Strawson, Founder, Exonera
Exonera is a customer experience consultancy that creates seamless brand experiences.
Previously Julie led marketing in many design and technology companies
and as Director of Marketing and Market Development at Monotype,
she helped the business transform and founded the Brand Perfect initiative to
help brands deliver a better customer experience in
digital channels.
Twitter: @juliestrawson
Konstantinos Papagiannopoulos, Founder, Codica
Kon has 15 years of experience in the entire digital
spectrum. From advertising to service design and
from design and development to management. Since
founding Codica in 2011, he has worked extensively with
Intel, M&S, the British Government and a number of
startups. Previously, as a Service Design Lead at Fjord
he lead teams across the company’s European and US
offices to deliver acclaimed work on products like
BBC iPlayer, Skype (Android), Nokia (Here) Maps
and strategy for Samsung, LG, Intel, Vodafone,
Orange, O2 and TeliaSonera.